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Switch an existing account to the new servers
Office 2013 and 2016 no longer receive security updates from Microsoft. Setup still works, but we recommend moving to a current version.
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1
Click “File” at the top left.
FileHomeSend / ReceiveFolderView -
2
Click “Account Settings” and, in the menu, “Account Settings…” again.
- Info
- Open & Export
- Office Account
- Options
- Exit
Account Information
info@example.com+ Add AccountAccount Settings ▾ -
3
Select the account you want to change and click “Change...”.
Do you have several mail accounts in this program? Each one has to be changed separately.
Account SettingsE-mailData FilesName Type info@example.com IMAP/SMTP -
4
This is what you see now: the servers are mailin.euregio.net and mailout.euregio.net, or relay.mailfilter.be twice, and the user name looks like eu123456. “Account Type” tells you whether this account uses IMAP or POP3.
Do not delete the account. With POP3 your mail exists only on this device and would be lost.
Change AccountPOP and IMAP Account SettingsUser Information
Server Information
Logon Information
Remember password
More Settings ... -
5
Replace the incoming mail server with imap.mailprotect.be and the outgoing mail server (SMTP) with smtp-auth.mailprotect.be. As user name, enter your full email address. The password stays the same.
Change AccountPOP and IMAP Account SettingsUser Information
Server Information
Logon Information
Remember password
More Settings ... -
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Click “More Settings ...” on the right.
Change AccountPOP and IMAP Account SettingsUser Information
Server Information
Logon Information
Remember password
More Settings ... -
7
Open the “Outgoing Server” tab. “My outgoing server (SMTP) requires authentication” must be ticked. Choose “Use same settings as my incoming mail server”, even if “Log on using” was selected with a user name like eu123456. Then go to the “Advanced” tab.
Internet E-mail SettingsGeneralOutgoing ServerAdvancedMy outgoing server (SMTP) requires authentication
Use same settings as my incoming mail server
Log on using
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8
Incoming server: 993, encrypted connection type SSL. Outgoing server (SMTP): 587, encrypted connection type TLS. Check that the outgoing port still says 587, then click “OK”.
Internet E-mail SettingsGeneralOutgoing ServerAdvancedServer Port Numbers
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9
Click “Next >”. Outlook now tests the settings.
Change AccountPOP and IMAP Account SettingsUser Information
Server Information
Logon Information
Remember password
More Settings ... -
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Both tests must say “Completed”. Click “Close”.
Test Account SettingsCongratulations! All tests completed successfully. Click Close to continue.
✓ Log onto incoming mail server (IMAP) Completed ✓ Send test e-mail message Completed -
11
Click “Finish”.
Change AccountYou're all set!
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Your settings at a glance
Incoming server (IMAP) imap.mailprotect.be
Port 993, SSLOutgoing server (SMTP) smtp-auth.mailprotect.be
Port 587, TLSUsername Your full email address Password Your mailbox password If it does not work
- The username must be the full email address, for incoming and for outgoing mail.
- Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
- Sending does not work? Try port 465 with SSL for the outgoing server.
- A certificate warning almost always means a typing error in the server name.
- Could your program not connect before? Try again after changing the servers.
Modelled on Outlook 2013. Your program may differ slightly.