Set up your email

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Set up a new account

Office 2013 and 2016 no longer receive security updates from Microsoft. Setup still works, but we recommend moving to a current version.

Step by step I would rather use POP3 I don’t know which Outlook I have

  1. 1

    Click “File” at the top left.

    Outlook
    FileHomeSend / ReceiveFolderView
  2. 2

    Click “Add Account”.

    Outlook
    • Info
    • Open & Export
    • Print
    • Office Account
    • Options
    • Exit

    Account Information

    + Add Account
    Account Settings ▾
  3. 3

    At the bottom, select “Manual setup or additional server types” and click “Next >”.

    Outlook
    Add Account
    Auto Account Setup

    E-mail Account

    Manual setup or additional server types

    < BackNext >Cancel
  4. 4

    Select “POP or IMAP” and click “Next >”.

    Outlook
    Add Account
    Choose Service

    Microsoft Exchange Server or compatible service

    Outlook.com or Exchange ActiveSync compatible service

    POP or IMAP

    < BackNext >Cancel
  5. 5

    Enter your name and your email address. Account type: IMAP. Incoming mail server: imap.mailprotect.be. Outgoing mail server (SMTP): smtp-auth.mailprotect.be. As user name, enter your full email address, and below it your password.

    Outlook
    Add Account
    POP and IMAP Account Settings

    User Information

    Server Information

    Logon Information

    Remember password

    More Settings ...
    < BackNext >Cancel
  6. 6

    Click “More Settings ...” on the right.

    Outlook
    Add Account
    POP and IMAP Account Settings

    User Information

    Server Information

    Logon Information

    Remember password

    More Settings ...
    < BackNext >Cancel
  7. 7

    Open the “Outgoing Server” tab. Tick “My outgoing server (SMTP) requires authentication” and leave “Use same settings as my incoming mail server” selected. Then go to the “Advanced” tab.

    Outlook
    Internet E-mail Settings
    GeneralOutgoing ServerAdvanced

    My outgoing server (SMTP) requires authentication

    Use same settings as my incoming mail server

    Log on using

    OKCancel
  8. 8

    Incoming server: 993, encrypted connection type SSL. Outgoing server (SMTP): 587, encrypted connection type TLS. Check that the outgoing port still says 587, then click “OK”.

    Outlook
    Internet E-mail Settings
    GeneralOutgoing ServerAdvanced

    Server Port Numbers

    OKCancel
  9. 9

    Click “Next >”. Outlook now tests the settings.

    Outlook
    Add Account
    POP and IMAP Account Settings

    User Information

    Server Information

    Logon Information

    Remember password

    More Settings ...
    < BackNext >Cancel
  10. 10

    Both tests must say “Completed”. Click “Close”.

    Outlook
    Test Account Settings

    Congratulations! All tests completed successfully. Click Close to continue.

    Log onto incoming mail server (IMAP)Completed
    Send test e-mail messageCompleted
    Close
  11. 11

    Click “Finish”.

    Outlook
    Add Account

    You're all set!

    < BackFinish
  12. ✓

    Done

    Your settings at a glance

    Incoming server (IMAP)imap.mailprotect.be
    Port 993, SSL
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 587, TLS
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 465 with SSL for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.

Modelled on Outlook 2013. Your program may differ slightly.