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Switch an existing account to the new servers

Office 2007 has not received security updates from Microsoft for years. Setup still works, but we strongly recommend moving to a current version.

Step by step My account is IMAP My account is POP3 What is the difference? I don’t know which Outlook I have

  1. 1

    In the menu bar, click “Tools” and then “Account Settings...”.

    Outlook
    FileEditViewGoToolsActionsHelp
    Send/Receive Instant Search Address Book... Mailbox Cleanup... Empty "Deleted Items" Folder Forms Macro Account Settings... Trust Center... Customize... Options...
  2. 2

    Select the account you want to switch and click “Change...”.

    Do you have several mail accounts in this program? Each one has to be changed separately.

    Outlook
    Account Settings
    E-mail AccountsYou can add or remove an account. You can select an account and change its settings.
    E-mailData FilesRSS FeedsSharePoint ListsInternet CalendarsPublished CalendarsAddress Books
    New...Repair...Change...Set as DefaultRemove
    NameType
    info@example.comIMAP/SMTP
    Close
  3. 3

    This is what it looks like now: the servers are mailin.euregio.net and mailout.euregio.net, or relay.mailfilter.be twice, and the user name looks like eu123456. “Account Type” shows whether this account uses IMAP or POP3.

    Do not delete the account. With POP3 your mail exists only on this device and would be lost.

    Outlook
    Change E-mail Account
    Internet E-mail SettingsEach of these settings are required to get your e-mail account working.

    User Information

    Server Information

    Logon Information

    Remember password

    Require logon using Secure Password Authentication (SPA)

    Test Account Settings

    Test Account Settings ... More Settings ...
    < BackNext >Cancel
  4. 4

    Replace the incoming mail server with imap.mailprotect.be and the outgoing mail server (SMTP) with smtp-auth.mailprotect.be. As user name, enter your full e-mail address. The password stays the same.

    Outlook
    Change E-mail Account
    Internet E-mail SettingsEach of these settings are required to get your e-mail account working.

    User Information

    Server Information

    Logon Information

    Remember password

    Require logon using Secure Password Authentication (SPA)

    Test Account Settings

    Test Account Settings ... More Settings ...
    < BackNext >Cancel
  5. 5

    Click “More Settings ...” at the bottom right.

    Outlook
    Change E-mail Account
    Internet E-mail SettingsEach of these settings are required to get your e-mail account working.

    User Information

    Server Information

    Logon Information

    Remember password

    Require logon using Secure Password Authentication (SPA)

    Test Account Settings

    Test Account Settings ... More Settings ...
    < BackNext >Cancel
  6. 6

    Open the “Outgoing Server” tab. “My outgoing server (SMTP) requires authentication” must be ticked. Choose “Use same settings as my incoming mail server” – even if “Log on using” with a user name like eu123456 was set until now. Then switch to the “Advanced” tab.

    Outlook
    Internet E-mail Settings
    GeneralFoldersOutgoing ServerConnectionAdvanced

    My outgoing server (SMTP) requires authentication

    Use same settings as my incoming mail server

    Log on using

    OKCancel
  7. 7

    Incoming server (IMAP): 993, type of encrypted connection “SSL”. Outgoing server (SMTP): 465, type of encrypted connection “SSL” as well – not “Auto”. Click “OK”.

    Outlook
    Internet E-mail Settings
    GeneralFoldersOutgoing ServerConnectionAdvanced

    Server Port Numbers

    OKCancel
  8. 8

    Click “Test Account Settings ...” on the right.

    Outlook
    Change E-mail Account
    Internet E-mail SettingsEach of these settings are required to get your e-mail account working.

    User Information

    Server Information

    Logon Information

    Remember password

    Require logon using Secure Password Authentication (SPA)

    Test Account Settings

    Test Account Settings ... More Settings ...
    < BackNext >Cancel
  9. 9

    Both tasks must show “Completed”. Click “Close”.

    Outlook
    Test Account Settings

    Congratulations! All tests completed successfully. Click Close to continue.

    Log onto incoming mail server (IMAP)Completed
    Send test e-mail messageCompleted
    Close
  10. 10

    Click “Next >”.

    Outlook
    Change E-mail Account
    Internet E-mail SettingsEach of these settings are required to get your e-mail account working.

    User Information

    Server Information

    Logon Information

    Remember password

    Require logon using Secure Password Authentication (SPA)

    Test Account Settings

    Test Account Settings ... More Settings ...
    < BackNext >Cancel
  11. 11

    Outlook shows “Congratulations!”. Click “Finish”.

    Outlook
    Change E-mail Account

    Congratulations!

    You have successfully entered all the information required to setup your account.

    To close the wizard, click Finish.

    < BackFinish
  12. ✓

    Done

    Switch another account

    Your settings at a glance

    Incoming server (IMAP)imap.mailprotect.be
    Port 993, SSL
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 465, SSL
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 587 with TLS for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.
    • Could your program not connect before? Try again after changing the servers.

Modelled on Outlook 2007. Your program may differ slightly.