Set up your email

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Switch an existing account to the new servers

In Gmail we set accounts up as IMAP. If you have used POP3 so far, set the account up as IMAP here – or call us.

Step by step

  1. 1

    Open Gmail. Tap the menu ≡ at the top left, scroll all the way down and tap “Settings”.

    Settings Help & feedback
  2. 2

    Tap the account you want to change.

    Do you have several mail accounts in this program? Each one has to be changed separately.

    Was this account set up as POP3 so far? Then it cannot be changed to IMAP. Please call us – we will set it up again with you.

    Settings
    General settings info@example.com Add account
  3. 3

    Scroll all the way down to “Server settings” and tap “Incoming settings”.

    info@example.com

    Server settings

    Incoming settingsUsername, password, and other incoming server settings Outgoing settingsUsername, password, and other outgoing server settings
  4. 4

    This is what it looks like now: “Server” shows mailin.euregio.net or relay.mailfilter.be; the “Username” looks like eu123456.

    Sync options

    Usernameeu123456

    Password••••••••

    Servermailin.euregio.net

    Port993

    Security typeSSL/TLS

    CANCELDONE
  5. 5

    Replace the “Username” with your full email address and the “Server” with imap.mailprotect.be. “Port” 993, “Security type” SSL/TLS. The password stays as it is. Tap “DONE”.

    Sync options

    Usernameinfo@example.com

    Password••••••••

    Serverimap.mailprotect.be

    Port993

    Security typeSSL/TLS

    CANCELDONE
  6. 6

    Now tap “Outgoing settings”.

    info@example.com

    Server settings

    Incoming settingsUsername, password, and other incoming server settings Outgoing settingsUsername, password, and other outgoing server settings
  7. 7

    Here too: your full email address as “Username”, and smtp-auth.mailprotect.be as “SMTP server”. “Port” 465, “Security type” “SSL/TLS” – the two belong together. The password stays as it is. Tap “DONE”.

    Sync options

    Require signin

    Usernameinfo@example.com

    Password••••••••

    SMTP serversmtp-auth.mailprotect.be

    Port465

    Security typeSSL/TLS

    CANCELDONE
  8. ✓

    Done

    Switch another account

    Your settings at a glance

    Incoming server (IMAP)imap.mailprotect.be
    Port 993, SSL/TLS
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 465, SSL/TLS
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 587 with STARTTLS for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.
    • Could your program not connect before? Try again after changing the servers.

Modelled on Gmail for Android (2026), Samsung Galaxy. Your program may differ slightly.