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Switch an existing account to the new servers

All steps as a list My account is IMAP My account is POP3 What is the difference?

  1. 1

    Open Outlook. In the menu bar click “Tools”, then “Accounts...”.

    Outlook
    OutlookTools
    Accounts...
  2. 2

    Click the account you want to change.

    Do you have several mail accounts in this program? Each one has to be changed separately.

    Accounts
    Accounts

    Accounts

    Mail Accounts

    IMAPinfo@example.com›

    + Add Account

  3. 3

    Next to “Server information”, click “Configure”.

    Does “Microsoft sync technology” appear below the account name? Then the server names in the next window are grey and cannot be changed. Please call us.

    Accounts
    Accounts

    Accounts

    POP Connected

    info@example.com

    Server informationUsername: eu123456Incoming server: mailin.euregio.net:995Outgoing server: mailout.euregio.net:25Configure
  4. 4

    This is how it looks now: “Incoming server” shows mailin.euregio.net or relay.mailfilter.be, “Outgoing server” mailout.euregio.net or relay.mailfilter.be; the user name looks like eu123456.

    Accounts

    Server Information

    Usernameeu123456

    Password••••••••

    Leave a copy of each message on server

    Incoming servermailin.euregio.net:995

    Override default port

    Use SSL to connect (recommended)

    Outgoing servermailout.euregio.net:25

    Override default port

    Use SSL to connect (recommended)

    More Options...CancelSave

  5. 5

    Type your full email address under “Username” and pop3.mailprotect.be under “Incoming server”. “Use SSL to connect (recommended)” below it stays on.

    Accounts

    Server Information

    Usernameinfo@example.com

    Password••••••••

    Leave a copy of each message on server

    Incoming serverpop3.mailprotect.be:995

    Override default port

    Use SSL to connect (recommended)

    Outgoing servermailout.euregio.net:25

    Override default port

    Use SSL to connect (recommended)

    More Options...CancelSave

  6. 6

    Under “Outgoing server”: smtp-auth.mailprotect.be. Switch “Override default port” below it on and type 587 to the right of the server name. “Use SSL to connect (recommended)” stays on.

    Accounts

    Server Information

    Usernameinfo@example.com

    Password••••••••

    Leave a copy of each message on server

    Incoming serverpop3.mailprotect.be:995

    Override default port

    Use SSL to connect (recommended)

    Outgoing serversmtp-auth.mailprotect.be:587

    Override default port

    Use SSL to connect (recommended)

    More Options...CancelSave

  7. 7

    In the window “Server Information”, click “Save”.

    Accounts

    Server Information

    Usernameinfo@example.com

    Password••••••••

    Leave a copy of each message on server

    Incoming serverpop3.mailprotect.be:995

    Override default port

    Use SSL to connect (recommended)

    Outgoing serversmtp-auth.mailprotect.be:587

    Override default port

    Use SSL to connect (recommended)

    More Options...CancelSave

  8. ✓

    Done

    Switch another account

    Your settings at a glance

    Incoming server (POP3)pop3.mailprotect.be
    Port 995, Use SSL to connect (recommended)
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 587, StartTLS
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 465 with Use SSL to connect (recommended) for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.
    • Could your program not connect before? Try again after changing the servers.

Modelled on Outlook for Mac 16.113. Your program may differ slightly.