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Switch an existing account to the new servers

All steps as a list My account is IMAP My account is POP3 What is the difference?

  1. 1

    Open “Settings”, then “Apps” and “Mail”, and tap “Mail Accounts”. (On older devices, up to iOS 17: “Settings” → “Mail” → “Accounts”.)

    Mail
    Mail
    Mail Accounts2 ›
  2. 2

    Tap the account you want to change.

    Do you have several mail accounts in this program? Each one has to be changed separately.

    Mail Accounts

    Accounts

    WorkMail›
    Add Account›
    Fetch New Data›
  3. 3

    If this page appears, tap “Account Settings”. A POP account opens its settings at once; in that case go on to the next step.

    Work

    IMAP

    LabelWork
    Mail
    Notes
    Account Settings›
    Delete Account
  4. 4

    This is what you see now: the host name is mailin.euregio.net or relay.mailfilter.be, the user name looks like eu123456, and “SMTP” shows mailout.euregio.net or relay.mailfilter.be. The heading tells you whether this account uses IMAP or POP. Choose the same at the top of this page (IMAP or POP3), so that the following steps show the right details.

    Do not delete the account. With POP3 your mail exists only on this device and would be lost.

    CancelWorkDone
    Account

    POP Account Information

    NameJohn Doe
    Emailinfo@example.com ›
    DescriptionWork

    Incoming Mail Server

    Host Namemailin.euregio.net
    User Nameeu123456
    Password••••••••

    Outgoing Mail Server

    SMTPmailout.euregio.net ›
    Advanced›
    Delete Account
  5. 5

    Replace the host name with pop3.mailprotect.be and the user name with your full email address. If the fields cannot be tapped, this account cannot be changed on the device – please call us then and do not delete anything.

    CancelWorkDone
    Account

    POP Account Information

    NameJohn Doe
    Emailinfo@example.com ›
    DescriptionWork

    Incoming Mail Server

    Host Namepop3.mailprotect.be
    User Nameinfo@example.com
    Password••••••••

    Outgoing Mail Server

    SMTPmailout.euregio.net ›
    Advanced›
    Delete Account
  6. 6

    Tap “SMTP”.

    CancelWorkDone
    Account

    POP Account Information

    NameJohn Doe
    Emailinfo@example.com ›
    DescriptionWork

    Incoming Mail Server

    Host Namepop3.mailprotect.be
    User Nameinfo@example.com
    Password••••••••

    Outgoing Mail Server

    SMTPmailout.euregio.net ›
    Advanced›
    Delete Account
  7. 7

    Under “Primary Server”, tap the server.

    SMTP

    Primary Server

    mailout.euregio.netOn ›

    Other SMTP Servers

    Add Server…›
  8. 8

    Host name smtp-auth.mailprotect.be, your full email address as user name, and your password. Switch “Use SSL” on and enter 587 as server port. Tap “Done”.

    The user name and password for the outgoing mail server must be filled in, even if the field says “Optional” or looks empty. Otherwise you can receive mail but not send it.

    Cancelsmtp-auth.mailprotect.beDone
    Server

    Outgoing Mail Server

    Host Namesmtp-auth.mailprotect.be
    User Nameinfo@example.com
    Password••••••••
    Use SSL
    AuthenticationPassword ›
    Server Port587
  9. 9

    Go back to the account settings and tap “Advanced”.

    CancelWorkDone
    Account

    POP Account Information

    NameJohn Doe
    Emailinfo@example.com ›
    DescriptionWork

    Incoming Mail Server

    Host Namepop3.mailprotect.be
    User Nameinfo@example.com
    Password••••••••

    Outgoing Mail Server

    SMTPsmtp-auth.mailprotect.be ›
    Advanced›
    Delete Account
  10. 10

    Under “Incoming Settings”, “Use SSL” must be on, server port 995. Then go back.

    Advanced

    Deleted Messages

    RemoveNever ›

    Incoming Settings

    Use SSL
    AuthenticationPassword ›
    Delete from serverNever ›
    Server Port995

    S/MIME

    SignNo ›
    Encrypt by DefaultNo ›
  11. 11

    Tap “Done”.

    CancelWorkDone
    Account

    POP Account Information

    NameJohn Doe
    Emailinfo@example.com ›
    DescriptionWork

    Incoming Mail Server

    Host Namepop3.mailprotect.be
    User Nameinfo@example.com
    Password••••••••

    Outgoing Mail Server

    SMTPsmtp-auth.mailprotect.be ›
    Advanced›
    Delete Account
  12. ✓

    Done

    Switch another account

    Your settings at a glance

    Incoming server (POP3)pop3.mailprotect.be
    Port 995, “Use SSL” on
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 587, “Use SSL” on
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 465 with “Use SSL” on for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.
    • Could your program not connect before? Try again after changing the servers.

Modelled on iOS 26. Your program may differ slightly.