Set up your email

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Switch an existing account to the new servers

In Outlook for Android we set accounts up as IMAP. If you have used POP3 so far, set the account up as IMAP here – or call us.

Step by step

  1. 1

    Open Outlook. Tap the account icon at the top left and then the gear at the bottom left. If you are starting Outlook for the first time, tap “ADD ACCOUNT” instead and continue from the step where you type your email address.

    +
  2. 2

    Tap “Accounts”.

    Settings
    Accounts
  3. 3

    Tap the account you want to change.

    Do you have several mail accounts in this program? Each one has to be changed separately.

    Does it say “POP3” instead of “IMAP” above the address? Then do not remove this account: emails that exist only in this app would be lost. Please call us.

    Accounts
    IMAPinfo@example.com Add account
  4. 4

    Outlook shows no server names for an existing account. So you remove the account and add it again straight away. With IMAP your emails stay on the server. Have your password ready and tap “REMOVE ACCOUNT”.

    IMAP
    info@example.com
    Descriptioninfo@example.com RESET ACCOUNT REMOVE ACCOUNT

    Removing this account from the app will delete any local data stored in the app.

  5. 5

    Confirm with “REMOVE”.

    Remove account?

    CANCELREMOVE
  6. 6

    If it was your only account, Outlook now shows its welcome page: tap “ADD ACCOUNT”. If you still have other accounts in Outlook, tap “Add account” in the list of accounts instead.

    Welcome to Outlook

    ADD ACCOUNT CREATE NEW ACCOUNT
  7. 7

    Type your email address and tap “CONTINUE”.

    Add account

    Enter your emailinfo@example.com

    ADD GOOGLE ACCOUNT
    CONTINUE
  8. 8

    Outlook asks for the account type. Under “Advanced” at the bottom, tap “IMAP”.

    Choose account type

    Microsoft

    Microsoft 365OutlookExchange

    Other

    YahooiCloudGoogle

    Advanced

    IMAP POP3

    Need help?

  9. 9

    Type your password, your name and a description. Then switch on “ADVANCED SETTINGS” at the bottom – only then do the servers appear.

    Connect IMAP

    Email Addressinfo@example.com

    Password *••••••••

    Display Name (example: Mike Rosoft)John Doe

    Description (example: Work)Work

    ADVANCED SETTINGS

  10. 10

    Under “IMAP Incoming Mail Server”: “IMAP Host Name” imap.mailprotect.be, “Port” 993, “Security type” SSL/TLS; your full email address as “IMAP Username”. Your password is already filled in under “IMAP Password”.

    Connect IMAP

    Email Addressinfo@example.com

    Display Name (example: Mike Rosoft)John Doe

    Description (example: Work)Work

    IMAP Incoming Mail Server

    IMAP Host Name (e.g. im… *imap.mailprotect.be

    Port (e.g… *993

    Security typeSSL/TLS

    IMAP Username *info@example.com

    IMAP Password *••••••••

    SMTP Outgoing Mail Server

    SMTP Host Name (e.g. s… *smtp-auth.mailprotect.be

    Port (e.g… *587

    Security typeStartTls

    SMTP Username *info@example.com

    SMTP Password *••••••••

    ADVANCED SETTINGS

  11. 11

    Under “SMTP Outgoing Mail Server”: “SMTP Host Name” smtp-auth.mailprotect.be, “Port” 587, “Security type” StartTls – port and security type belong together. Again your full email address as “SMTP Username”; your password is already filled in under “SMTP Password”. Then tap the tick at the top right.

    Connect IMAP

    Email Addressinfo@example.com

    Display Name (example: Mike Rosoft)John Doe

    Description (example: Work)Work

    IMAP Incoming Mail Server

    IMAP Host Name (e.g. im… *imap.mailprotect.be

    Port (e.g… *993

    Security typeSSL/TLS

    IMAP Username *info@example.com

    IMAP Password *••••••••

    SMTP Outgoing Mail Server

    SMTP Host Name (e.g. s… *smtp-auth.mailprotect.be

    Port (e.g… *587

    Security typeStartTls

    SMTP Username *info@example.com

    SMTP Password *••••••••

    ADVANCED SETTINGS

  12. 12

    The account is set up. Outlook asks whether you would like to add another account: tap “MAYBE LATER”.

    Add another account

    Would you like to add another account?

    MAYBE LATERADD ›
  13. ✓

    Done

    Switch another account

    Your settings at a glance

    Incoming server (IMAP)imap.mailprotect.be
    Port 993, SSL/TLS
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 587, StartTls
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 465 with SSL/TLS for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.
    • Could your program not connect before? Try again after changing the servers.

Modelled on Outlook for Android (2026), Samsung Galaxy. Your program may differ slightly.