Set up your email

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Set up a new account

In Gmail we set accounts up as IMAP. If you have used POP3 so far, set the account up as IMAP here – or call us.

Step by step

  1. 1

    Open Gmail. Tap the menu ≡ at the top left, scroll all the way down and tap “Settings”.

    Settings Help & feedback
  2. 2

    Tap “Add account”.

    Settings
    General settings Add account
  3. 3

    Tap “Other” at the very bottom.

    Set up email

    Google Outlook, Hotmail, and Live Yahoo Exchange and Office 365 Other
  4. 4

    Type your email address and tap “Next”.

    Add your email address

    Enter your emailinfo@example.com

    Manual setupNext
  5. 5

    Gmail asks for the type of account. Tap “Personal (IMAP)”.

    info@example.com

    What type of account is this?

    Personal (POP3) Personal (IMAP)
  6. 6

    Type your password and tap “Next”.

    info@example.com

    Password••••••••

    Next
  7. 7

    “Username” must show your full email address. In the field “Server” Gmail has entered only the part of your address after the @ – replace it with imap.mailprotect.be. Tap “Next”.

    Incoming server settings

    Usernameinfo@example.com

    Password••••••••

    Serverimap.mailprotect.be

    Next
  8. 8

    “Require signin” stays switched on, and “Username” again shows your full email address. Replace what is in the field “SMTP server” with smtp-auth.mailprotect.be and tap “Next”. Gmail chooses port and encryption itself (port 465 with SSL/TLS) – that is correct.

    Outgoing server settings

    Require signin

    Usernameinfo@example.com

    Password••••••••

    SMTP serversmtp-auth.mailprotect.be

    Next
  9. 9

    Leave the account options as they are and tap “Next”.

    Account options

    Sync frequency:Every 15 minutes

    Notify me when email arrives

    Sync email for this account

    Automatically download attachments when connected to Wi-Fi

    Next
  10. 10

    Under “Your name”, type the name recipients should see, and tap “Next”. The account is set up; you reach it through your account picture at the top right.

    Your account is set up and email is on its way!

    Account name (optional)info@example.com

    Your nameJohn Doe

    Displayed on sent messages

    Next
  11. ✓

    Done

    Your settings at a glance

    Incoming server (IMAP)imap.mailprotect.be
    Port 993, SSL/TLS
    Outgoing server (SMTP)smtp-auth.mailprotect.be
    Port 465, SSL/TLS
    UsernameYour full email address
    PasswordYour mailbox password

    If it does not work

    • The username must be the full email address, for incoming and for outgoing mail.
    • Password rejected? Check upper and lower case. It is your mailbox password – when switching servers, the same one as before.
    • Sending does not work? Try port 587 with STARTTLS for the outgoing server.
    • A certificate warning almost always means a typing error in the server name.

Modelled on Gmail for Android (2026), Samsung Galaxy. Your program may differ slightly.